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Quotations are open for acceptance for 30 days from date of quote. To accept a quotation, please send us an email affirming your decision. Once a quotation is accepted by customer it becomes a binding contract, including  these terms & conditions. Any cancellation must be confirmed by email. There is a 10% cancellation charge plus any direct expenses already incurred at time of cancellation.

The scheduled application date is subject to change due to bad weather or other causes beyond our control. 5 STAR Fence Staining will have samples of Wood Defender stains on new Western Red Cedar fence boards for the customer to view. We will provide relevant facts and may offer advice to help with the choice of stain. However, it is the customer who must make the final decision and accept responsibility for the type and colour of stain chosen.

5 STAR Fence Staining will take precaution and care to protect all vegetation, pools, concrete, homes, auto etc. A small amount of stain should be expected on the grass at the bottom of the fence which may cause it to turn brown temporarily.

5 STAR Fence Staining carries liability insurance and will hold customer harmless from any injury claim arising from 5 STAR Fence Staining’s actions during the fulfilment of this contract.

Customer is responsible to notify neighbours of the stain application if the fence is co-owned.

Customer will provide a 120V /15A electrical outlet, water tap and ensure 2′ minimum clear access on each side of fence being stained.

Customer will turn off any sprinklers at least 24 hours before stain application and remain off for at least 24 hours after stain application.

Customer agrees to allow a 4″ 5 STAR Fence Staining sign to be mounted on fence post after completion.

Warranty

Wood Defender semi-transparent stain comes with a factory-backed 3 year prorated product replacement warranty against fading and mildew growth from date of purchase. Wood Defender transparent fence stain and deck stain both have a similar 2 year warranty. The factory warranty is very conservative considering the professional quality of the product. In real life it is not uncommon for Wood Defender stains to last twice as long as their stated warranty.

The warranty does not cover act of God, vandalism, or automatic sprinklers. To make a warranty claim:

1) Email copy of original invoice
2) Email pictures and a description of stain issue. Once we receive these items and ascertain that the issue is covered by warranty we will re-apply the product according to the terms of the warranty in a timely manner (weather permitting).

Payment

No deposit is required at 5 STAR Fence Staining. Our mission is to strive for excellence and to earn your trust. Our goal is to win your 100% satisfaction – and a favourable review!

Full payment is due and payable within 5 days after completion of the work according to the terms of the accepted quotation. A stain eco fee and GST are added to the invoice. Cheque or cash accepted. 2% per month will be charged on overdue amounts.

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